Access to Information and Privacy
Axcess1 Alberta
Access to Information and Privacy management, built around ATIA
Built around your law — not around generic case management.
Built around your law — not around generic case management
Many case-management products ask a public body to adapt its process to the software. Axcess1 is configured around the legislation, the procedures, the vocabulary and the reporting obligations of each jurisdiction. An organization chooses its Act once; every screen, deadline, letter and report then follows it.
Generic case management
The organization adapts to the software.
Axcess1
The software follows the legislation and the way government works.
Legislation supported
Access to Information Act (SA 2024, c A-1.4)
| What the Act requires | As configured in Axcess1 |
|---|---|
| Who it applies to | Government of Alberta departments, branches and offices, designated agencies, boards and commissions, the Executive Council Office, and local public bodies: municipalities, improvement districts, special areas, regional services commissions, Metis settlements, police commissions and services, library boards, school boards, post-secondary institutions and health care bodies (s. 1). |
| Time limit to respond | 30 working days (s. 13(1)). The due date is calculated when the request is entered, with the holidays of the jurisdiction. |
| Extensions | Up to 30 working days. Up to 30 business days if the applicant agrees, a large number of records is involved, or consultation is needed; further reasonable periods on the same grounds (s. 16(2)) and for concurrent requests (s. 16(3)) or third-party notice (s. 16(4)) without the Commissioner's permission. Applicant must be told the reason, expected date and review right (s. 16(5)). (s. 16(1)) |
| No answer in time | Treated as a refusal (s. 13(2); s. 59(3)); overdue requests are flagged. |
| Third-party notice | Notice under s. 35; 20 days for the third party to respond; 20 days to seek review of the decision |
| Transfer to another body | s. 17, within 15 days |
| Decision and reasons | The decision letter gives the reasons, the provision relied on and the right of review (s. 14(1)(c)). |
| Fees | $25 initial fee for a general request ($50 for a continuing request); own personal information: copying costs only, charged if over $10; service fees only if the estimate exceeds $150. |
| Review and complaints | Office of the Information and Privacy Commissioner of Alberta; 60 days to ask for a review (s. 59(2)(a)) |
| Privacy breaches | Notification is mandatory; the incident register applies this jurisdiction's threshold, notices and time limits. |
Loaded for this Act
- 101 provisions (exemptions, exceptions and exclusions) ready to cite on a redaction, each with its section number.
- Request types: General information request (ATIA s. 7); Own personal information (ATIA s. 7); Correction of personal information (Protection of Privacy Act s. 7).
- Statutory steps on the timeline: Extension under s. 16(1) (up to 30 business days: applicant agrees, large volume, or consultation); Additional extension under s. 16(2) (further reasonable period, same grounds); Extension under s. 16(3) — multiple concurrent requests by the same or associated applicants; Extension under s. 16(4) for the time needed to complete third-party notice (s. 36); Automatic extension under s. 16(9) — emergency, disaster or unplanned closure (notify Commissioner and applicant); Automatic extension under s. 16(7) — third party asked for review (records under review only); Third-party notice under s. 35 (20 business days to respond; decision within 30 business days under s. 36); Notice of decision under s. 36 (third party has 20 business days to seek review)….
Checked against the published text on 2026-10-01. Alberta King's Printer — Access to Information Act, SA 2024 c A-1.4 (office consolidation current as of December 18, 2025) · Alberta King's Printer — Access to Information Act Regulation, Alta. Reg. 133/2025 (current as of June 11, 2025) · Alberta King's Printer — Protection of Privacy Act, SA 2024 c P-28.5, s. 7 (correction) (current as of December 11, 2025)
Legislation-to-feature matrix
| Legislative requirement | Axcess1 support |
|---|---|
| Statutory deadline | 30 working days (s. 13(1)): calculated automatically for each request; overdue and upcoming requests on the dashboard. |
| Extensions and holds | Recorded as events that move the due date, each tied to its section of the Act. |
| Exemptions and exclusions | The provisions of ATIA in the redaction editor, each with its section number. |
| Third parties and consultations | Notices, consultation packages and their due dates tracked on the request. |
| Fees | Fee notices and payments recorded on the request. |
| Reviews, appeals and complaints | Recorded on the request timeline with their dates and outcome. |
| Redaction | Done by the analyst in the built-in editor; optional AI suggestions that the analyst accepts or rejects. |
| Decision letters | Generated from templates for this Act, with the provisions cited. |
| Release | A release package built from the reviewed records; redactions are permanent in the released file. |
| Annual statistics | Annual access statistics for the period, with each figure traceable to its requests. |
| Audit trail | Every action on a request is recorded with the user and the time. |
From request to release
1Receive and validate
The request is entered with its type, requester and date received; a number is issued from your own numbering pattern.
2Calculate the deadline
The due date follows the Act: 30 working days (s. 13(1)). Holds and extensions move it and are recorded.
3Assign and search
The request is assigned to an officer; the units holding records are tasked and their answers tracked.
4Collect and review
Records are uploaded (PDF, Office files, scans with text recognition) and reviewed page by page.
5Apply the provisions and redact
The analyst marks a passage and picks the provision of this Act; the released copy shows the section relied on.
6Consult
Consultation packages are produced per party, with their due dates.
7Approve
The response goes to the approver's inbox for review and signature.
8Release
The release package and the decision letter are generated from the request.
9Report
Requests, processing times, decisions and provisions invoked are counted for the period you choose.
Agentic AI across the lifecycle
AI is switched off until your administrator turns it on, one capability at a time. AI assists. Authorized officials decide.
Intake agent
Proposes a new request from a message, the portal or a drop folder; an officer confirms it.
Document intelligence
Summarizes and classifies the records and finds the people and organizations named in them.
Responsiveness agent
Suggests which records answer the request.
Exemption assist
Proposes provisions of ATIA with reasons; redaction candidates appear in the editor.
Consultation agent
Suggests who should be consulted and on which pages.
Quality assurance agent
Checks a package a second time before release.
Deadline watch
Lists the requests at risk of running late.
Copilot
Answers questions about a request, citing the records it used.
Migration
Case history, requesters and documents are brought over from the system you use today, so you do not start from an empty database.
Deployment
Hosted by SoftSim in Canada, on your own private cloud or servers, or standalone on a PC or Mac.
Security
Each organization's records are separate, access is controlled by role and every action is recorded. Run on your own servers, your records never leave your premises.
Try it free for 30 days
One licence, the full product, no obligation. Or see it first in a 30-minute demonstration.
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Axcess1 supports configurable workflows designed around the applicable legislation. Government organizations remain responsible for legal interpretation and statutory decisions. Summaries of the legislation are paraphrases prepared from the published text; they are not legal advice.